The Challenges of Telemedicine App Development

In the 21st century healthcare business, tech solutions are common, making the idea of telemedicine app development anything but crazy.

A recent review of acute-care cases in senior living communities found that 38% of doctor visits, including 27% of emergency room visits, could be replaced by telemedicine interactions.

Launching a telemedicine app has the potential to be a breakthrough in this industry and a revolutionary offering for many medical institutions.

Telemedicine app development will be of especially high value for people who live in rural areas distant from doctors and medical facilities.

 telemedicine app developmentSource: 


But this requires a complex and innovative app, built by a team of software engineers with the experience to create one that works well for patients and physicians alike.

As a provider of innovative software solutions for competitive businesses, with experience implementing digital health technologies, we created a list of challenges that will come up in developing a telemedicine app.

1. Data Security

One thing that’s of great importance to patients is the security of highly personal information:  Is this app secure enough, will it protect my uploaded information, and how will it store the data?

HIPAA policies make the process more challenging since these policies require following strict rules that limit the creativity of software engineers.

Backend integration will allow your app to have a separate server, mediating data exchange between two parties involved in such a way that it is HIPAA compliant and provides full data security.

2. User Experience

 telemedicine app development

One big technical challenge for your software engineering team is to work out great UI/UX implementation, as one part of an app will be for patients and the other part for doctors.

They will have different functionality, technical feasibilities, and user interfaces.

To provide an enjoyable user experience, the UX designer should consider:

  • how to keep style uniformity;
  • how all elements will operate as one unit in both parts of an app.

3. Monetary Compensation

Many countries have enacted a telemedicine parity law, a main principle of which is that there must be the possibility of charging for remote patient treatment by healthcare providers.

It will ease the process for both parties if your team is able to incorporate secure card payment, Medicare insurance, various codes and modifiers into the procedure of using the app.


Implementing a telemedicine app can reduce healthcare service costs, saving money for hospitals, patients, and insurance companies.

It can reduce the number of non-urgent emergency department visits and reduce transportation expenses.

For patients, a telemedicine app makes it possible to schedule an e-visit any day and any time. The patient can spend 15 minutes talking on the phone with his or her doctor without taking time away from the workplace. They don’t need to rush, change plans, sit in a waiting room for long periods waiting for an in-person examination, or spend hours getting from a remote location to a hospital for a case that isn’t critical.

According to the American Telemedicine Association, the quality of healthcare services provided via telemedicine apps in specific situations is as good as those given in traditional in-person consultations.

 telemedicine app development



What can you deliver with the implementation of a telemedicine app?

#1: Online Consultations

 telemedicine app development



Sometimes patients already know their diagnosis and just want consultation on some minor issues.

Or, maybe they are not quite sure about the cause of their symptoms. Instead of waiting for hours and fearing the worst, they can get a fast and professional consultation with a few taps on a mobile screen.

Patients can book an e-visit, choose a preferred specialist, and pick a suitable day and time.

This will help patients solve their health problems more quickly and save time for both parties.

#2: Photo-based Consultation

obstacles in telemedicine app development

But what about patient exams?

There are some cases where in-person examinations are not necessary.

Medical specialists can often detect the problem and make a diagnosis within a few seconds of visual contact.

Skin problems, bruises, eye infections, and similar conditions can be diagnosed with the help of photos.

A patient fills in a simple questionnaire, uploads a photo, and waits for a diagnosis and treatment plan.

If more information is needed, the doctor can respond with a request to provide it. All information and photos are placed on a separate server and only the doctor has access to them from the app.

#3: Fast Medical Advice

It’s common for patients to realize later they forgot to ask something during the in-person examination.

Perhaps they want to ask about some details of their prescribed medication or have noticed some side-effects.

Using a telemedicine app can be a great alternative to scheduling yet another doctor or hospital visit.

The user could choose to send a photo of a medication prescription, type in questions, or book a call with a doctor to get a direct consultation.

#4: Prescription Refill

 telemedicine app development

Many patients suffer chronic diseases and need to renew their prescription every month. The doctor needs to keep up with changes in the patient’s condition, but often not a great deal has changed.

This can lead to a never-ending cycle of booking a monthly visit, spending time and money just to get another piece of paper. That’s frustrating.

A telemedicine app makes it easier to obtain a renewed prescription even on the expiration date.

When a doctor has discussed all matters with a patient, a new prescription will be sent to the patient’s mobile app, which can be printed or shown in its digital version to a pharmacist.


An experienced and diligent team of software engineers may help you overcome many obstacles on the way to developing a telemedicine app.

The implementation of backend integration, great UI/UX design, and reimbursement are the main difficulties your team will need to deal with.

A telemedicine app can bring significant value to any medical institution and simplify the lives of patients and staff.

Excellent features such as online and photo-based consultations, fast medical advice and prescription renewals can transform random visitors into loyal customers.

If you want to learn more or reach out our team to find the best solution for the development of your telemedicine app, feel free to contact us.

Leave a Reply

Your email address will not be published. Required fields are marked *