Technical work is underway
We will launch the mobile version soon
We offer financial software development & consulting services to banking and financial organizations worldwide.
We serve the diverse needs of medical organizations creating solutions for seamless healthcare automation.
We develop solutions fot industrial and manufacturing companies to elevate their business using all aspects of technology.
We provide a wide range of tailored B2B betting and gambling solutions, bringing new possibilities for iGaming and betting operators.
We develop software for wholesale and retail which enable businesses to get huge business management and promotion benefits.
Our software helps simplify, streamline and automate administration, fieldwork, asset, procurement, sales and distribution processes.
We can help expand the potential of your present eCommerce store to the next level or build a brand new eCommerce solution.
SENLA ensures a flexible approach to Client’s requirements and optimizes processes for the needs of the Client’s business.
We have a proven technical experience in full-cycle custom software development for Fortune 500 enterprises.
We can provide you with a wide range of tailored sortware solutions to automate and scale your business.
We help startups across the globe create minimum viable products & prototypes and bring their ideas to life.
Salesforce Service Cloud lets you turn your customers into your fans by enabling you to deliver smarter and faster customer experience.
Get all benefits ofService Cloud features
End-to-end client engagement
Personalized client support on any channel
Customized and automated workflow
A single view of a customer’s activity
Enhanced support with AI-powered chatbots
Streamlined process of case management
An automated and personalized workspace with an omnichannel console, intelligent built-in tools, and AI for your agents is a key to better customer experience. It will connect data across all departments and let you boost agent productivity.
Salesforce case tools show every customer interaction in a flexible news feed and ensure responding goes with the right level of service with entitlements and SLAs. They automatically route cases to the best agent or team based on customers’ needs and agents’ skill set and availability.
With a cloud solution, you can create a centralized knowledge base for customer and agent information with easy sharing options and AI-powered bots to streamline the knowledge-management process for your business.
Help your agents design and automate day-to-day processes: orchestrate workflows, create and update records, log calls, send emails, integrate with third-party systems, and more.
The omnichannel routing system will ensure more efficient contact center activity and customer support through social, messaging, email, or voice channels and automatically forward high-priority work to the right agent.
Live chat and messaging opportunities solve cases faster by providing context for each support case, like the articles a customer reads on self-service portals. It ensures compliance by providing a clear sequence of steps that are required to resolve a case.
The service analytics in the agent workplace centralizes all CRM data and trends to diagnose any service issues, get predictive insights and lets agents instantly take action on them.
Integration of telephony into cloud service will accelerate the productivity of agents and improve customer satisfaction by simplifying the process of calling, getting customer information and leaving notes, using a single console.
Using macros, your team can complete common repetitive tasks automatically and perform multiple actions at once. It will bring consistency in resolving customer issues more efficiently.
SENLA - TOP Salesforce Consulting and Development Company
Top 100 CRM Consultants
The Mainfest 2020
Top CRM Developers
Top Salesforce Consulting Companies
Top 100 Salesforce consulting companies
The Manifest 2020
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