Technical work is underway
We will launch the mobile version soon
We offer financial software development & consulting services to banking and financial organizations worldwide.
We serve the diverse needs of medical organizations creating solutions for seamless healthcare automation.
We develop solutions fot industrial and manufacturing companies to elevate their business using all aspects of technology.
We provide a wide range of tailored B2B betting and gambling solutions, bringing new possibilities for iGaming and betting operators.
We develop software for wholesale and retail which enable businesses to get huge business management and promotion benefits.
Our software helps simplify, streamline and automate administration, fieldwork, asset, procurement, sales and distribution processes.
We can help expand the potential of your present eCommerce store to the next level or build a brand new eCommerce solution.
SENLA ensures a flexible approach to Client’s requirements and optimizes processes for the needs of the Client’s business.
We have a proven technical experience in full-cycle custom software development for Fortune 500 enterprises.
We can provide you with a wide range of tailored sortware solutions to automate and scale your business.
We help startups across the globe create minimum viable products & prototypes and bring their ideas to life.
SENLA provides a full spectrum of maintenance services in various technology verticals. We can administer the complete process of designing, coding, testing and deploying.
Maintenance & Support
What we offer for optimization of software performance
SENLA can re-engineer, customize, and implement new features to deal with issues that affect system performance
Our team provides adaptive maintenance services to ensure the reliable functioning of software and hardware when making changes to the system environment
SENLA’s scheduled maintenance services allow you to ensure adequate operation of systems using new technologies, as well as facilitate update management
We offer planned or unplanned corrective maintenance services to help you fix bugs, flaws and defects in the software
Determine the ability to configure (if possible to do all needed settings) and refine the system for the user's request
Prepare related artifacts (estimates, detailed description, tasks on the board)
Coordinate all info with the Customer and pass it to a technical team of the 2nd or 3rd level
Resolve the issue with the help of our team
Levels of support
We offer 1st, 2nd and 3rd level support services for applications developed by SENLA or by any third party vendor.
Administrators whose goal is to find out the problem and its details; if the problem can not be solved by setting up the system - transfer to the second level.
Skilled engineers, able to modify, correct or rewrite part of the system logic to the customer's request. If the task can not be solved at this level (very rarely), or a significant revision (redevelopment) of the system is required - the request goes to the third level.
At this level, only the most complex and voluminous tasks of the level of a new subproject or a very large module engineering are performed. Most often this is done within the frames of a new subproject.
Causes minor problems for the project.
Product owner / Product manager
Project manager / Team lead
Written form is desirable, issue can be discussed during a call.
8 - 16
Does not block a team, team can continue work on other tasks.
Project manager/Team lead/Account manager /Delivery
Written form is required, issue can be discussed during a call. If issue raises again - priority can be increased to Stair 3.
4 - 8
Blocks work of several employees.
Product owner/Project manager/Delivery manager
Project manager/Team lead/Account manager/Delivery manager
Written form is required, issue can be discussed during a call. If issue raises again - priority can be increased to Stair 4.
2 - 4
Raises regularly or causes block of big number employees/full team work.
Project manager/Team lead/Account manager/Delivery manager/Top manager
Written form is required, issue can be discussed during a call.
1 - 2
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